Refunds & Returns Policy
Effective Date: October 20, 2023
At Aruniti Label, we value your satisfaction and want to ensure that you have a positive shopping experience with us. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
1. Returns Eligibility
1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a return or exchange. Please contact our customer support within 7 days of receiving the product.
1.2. Size or Fit Issues: If you receive a product with a size or fit issue, you may be eligible for a return or exchange. Contact us within 7 days of receiving the product.
2. Non-Returnable Items
2.1. Personalized or Customized Products: Products that have been personalized or customized to your specifications are not eligible for returns or exchanges unless they are damaged or defective.
2.2. Used or Altered Products: Products that have been worn, washed, or altered in any way are not eligible for returns or exchanges.
3. Return Process
3.1. Contact Us: To initiate a return, contact our customer support at smile@arunitilabel.com with your order number and details of the issue.
3.2. Return Authorization: Our customer support will provide you with instructions on how to return the product, including the return address.
3.3. Return the Product: Carefully package the product in its original condition and send it to the provided return address.
4. Refunds
4.1. Refund Eligibility: If your return is approved, we will process your refund. Refunds are typically issued within 10 business days after we receive the returned product.
4.2. Refund Method: Refunds will be issued via the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
4.3. Refund Timeframe
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, we will process it within 5-7 business days. The refund amount will then be credited to your original method of payment (such as your bank account, credit/debit card, or wallet) within 7-10 business days, depending on your payment provider’s policies.
5. Return Shipping Costs
5.1. Damaged or Defective Products: If the product is being returned due to damage or defect, we will cover the return shipping costs.
5.2. Size or Fit Issues: If the product is being returned for size or fit issues, the customer is responsible for return shipping costs.
5.3Â Exchange/Replacement Product Delivery Timeframe
Once your exchange or replacement request is approved, the new product will be dispatched and delivered to your address within 7-12 business days, depending on your location and the availability of the product.
We will keep you informed through email or SMS regarding the shipping and expected delivery date.
6. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Email: smile@arunitilabel.com Address: B-22/601 Gali Number 2, Shakarpur, Delhi-110092
7. Fairness and Transparency
Our aim is to provide you with a fair and transparent returns and refunds process. We strive to process returns and refunds in a timely manner, ensuring that you are satisfied with your Aruniti Label products.
Thank you for choosing Aruniti Label for your ethnic wear needs. We look forward to serving you and addressing any concerns you may have.
